During the warranty period, if Fabulux’s LED display has any meterial and process defects, Fabulux is responsible for the cost of service for product repair and replacement.
02Warranty Period
The warranty period should be same as the sales contract that both parties agreed and signed.
03Warranty exclusions
Fabulux warranty does not cover damage caused by misuse, abuse, or wrong operations. It also does not cover damage caused by unauthorized repairs and modifications.
04Warranty modes of service
1.Online remote technical support
This service is applicable for technical problems, including , but not limited to connection issues is signal cables and power cables,system software issues and parameter settings,and replacement issues of the modules,power supplies,receiving cards,controllers,etc.
2.Return to factory repair service
For problems that can not be solved by online technical support, Fabulux will confirm with buyers whether to provide return to factory repair service.If factory repair service is needed,buyer shall bear the fright for return delivery items to Fabulux factory.And Fabulux will send back the repaired items to buyer and bear the one-way freight.
3. On-site service
Buyer may submit service requirements through the Fabulux website, email, telephone and other service channels with contract number,site address and contact information stated.Fabulux may send an technician to buyer’s location.Expenses for labor may be changed by Fabulux when providing on-site service.
Contact US
You can contact us any way that is convenient for you. We are available 24/7 via fax, email or telephone.
Fabulux Industry Park 1201, Xiawei Industrial Zone, Guanhu Street, Longhua District, Shenzhen, China/Fabulux Industry Park 1201, Xiawei Industrial Zone, Guanhu Street, Longhua District, Shenzhen, China/No.3, Guansheng 4th Road, Guanlan High-tech Industrial Park, Longhua District, Shenzhen
If you have any problem when using the website or our products, please write down your comments or suggestions, we will answer your questions as soon as possible!Thank you for your attention!
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